Learn how to strike the right tone in e-mails so that your recipient understands you and gives you the information you need.
• How to clarify the response you want from a message
• How to make sure the recipient does what you need
• How to avoid cliché words and phrases that confuse or irritate people
• How to build a toolbox of tones so you always use the best fit
• How to assess your audience and calibrate your writing style
• How to change the Subject line to get quicker responses